Creating a ServiceNow User
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Creating a ServiceNow User
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Before onboarding the ServiceNow application in Britive, you need to create a ServiceNow user with security admin privileges.
Follow the steps to create a ServiceNow user:
- Log in to ServiceNow with administrator privileges.
- Create a user with a valid email address and password. For more information, see Creating a user.
- Assign admin role to this user. For more information, see Assigning admin role to a user.
- Elevate the privileges. For more information, see Elevate the privileges.
- Assign security_admin role to the user. For more information, see Assigning security_admin role to a user.
- Logout from ServiceNow.
Note:
If the ServiceNow instance is configured for ITSM integration to use API Key authentication, you must configure the access policy for basic authentication to work. For more information, see Creating an API Key.
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