Onboarding a ServiceNow application in Britive

Follow these steps to configure ServiceNow application in Britive.

1. Login to Britive with administrator privileges.
2. Click on Admin -> Application and Access Profile Management.
3. Click on CREATE APPLICATION from the Tenant Applications page.
4. Click Add (+) sign inline to the ServiceNow application on Add Application page.
5. Enter the following values in the Application tab:
   1. Enter the Application Name.
   2. Enter the Application Description, if required.
   3. Select the Account Mapping as per requirement.
6. Click NEXT. The Settings tab is displayed.
7. Click SAVE.
8. Click CREATE ENTITY button.
9. Enter the following details in the Create Environment/Environment Group page:
   1. Select Environment in the Entity Type. If you have more than one ServiceNow instance, you can create an environment group to manage them with ease. 
   2. Enter Entity Name.
   3. Enter Entity Description.
   4. Click SAVE.
10. Click on the Settings tab and enter the following details:
    1. Click EDIT to edit the Connection Properties.
    2. Enter the User name to Access ServiceNow API (should be an admin).  For more information, see Creating a ServiceNow user.
    3. Enter the password of the user.
    4. Enter the Hostname of the ServiceNow instance in this format: https://<instance-name>.service-now.com.
    5. Enter the Login URL. If ServiceNow is configured for SSO, then enter the SSO URL. Otherwise, enter the instance URL or any customized URL used to log in to ServiceNow.
    6. Click SAVE.

    7. Profile Settings: Configure the maximum session duration for profiles. You can select the duration between 15 minutes to 7 calendar days. This allows to setup expiration duration for each profile while creating/updating the profile up to this configured value. If existing profiles are created with more than 12 hours and the above setting is changed, then it cannot be lowered until all profiles are updated with a lower expiration duration.

11. Click SAVE AND TEST. A pop displays a Success message if the environment is correctly configured. If any error message is displayed, review the error and correct the configuration, and test again. 
12. Select the Scans tab after the configuration is complete. 
13. Click on Scan Environments. 
14. Select the environment and click on Scan Selected (1).
15. Refresh the scan progress. Once the scan is completed, click on the Data tab to view the data.