Manage ITSM Integration
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Manage ITSM Integration
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1. Validate the Filter Criteria
This POST method validates the filter criteria and ticket for the ITSM advanced settings.
| POST | {{url}}/api/itsm-integration/filter-validation |
Request Example
curl --location -g --request POST '{{url}/api/itsm-integration/filter-validation'
--header 'Authorization: TOKEN {{token}}'
{
"connectionId": "string",
"ticketType": "string",
"filter": {
"additionalProp1": "string",
"additionalProp2": "string",
"additionalProp3": "string"
},
"ticketId": "string",
"variableMap": {
"additionalProp1": "string",
"additionalProp2": "string",
"additionalProp3": "string"
}
}Response Example
| Status: 200 OK |
{
"success": true,
"message": "string",
"ticketDetails": {}
}2. Get Ticket Details
This GET method is used to get the ticket details of a specified ticketId of a specified ITSM connection.
| GET | {{url}}/api/itsm-integration/connections/{connectionId}/ticketTypes/{ticketType}/tickets/{ticketId} |
Request Parameters
The request parameters used in this method are shown in the following table:
| Parameter | Description | Data Type | Required |
| connectionId | ITSM connection id for connecting to ITSM instance | String | Mandatory |
| ticketType | Type or category of the ticket | String | Mandatory |
| ticketId | Ticket Id | String | Mandatory |
Request Example
curl --location -g --request GET '{{url}}/api/itsm-integration/connections/{connectionId}/ticketTypes/{ticketType}/tickets/{ticketId}'
--header 'Authorization: TOKEN {{token}}'Response Example
| Status: 200 OK |
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