Manage ITSM Integration

1. Validate the Filter Criteria

This POST method validates the filter criteria and ticket for the ITSM advanced settings.

POST	{{url}}/api/itsm-integration/filter-validation

Request Example

curl --location -g --request POST '{{url}/api/itsm-integration/filter-validation' 
--header 'Authorization: TOKEN {{token}}'
{
  "connectionId": "string",
  "ticketType": "string",
  "filter": {
    "additionalProp1": "string",
    "additionalProp2": "string",
    "additionalProp3": "string"
  },
  "ticketId": "string",
  "variableMap": {
    "additionalProp1": "string",
    "additionalProp2": "string",
    "additionalProp3": "string"
  }
}

Response Example

Status: 200 OK

{
  "success": true,
  "message": "string",
  "ticketDetails": {}
}

2. Get Ticket Details

This GET method is used to get the ticket details of a specified ticketId of a specified ITSM connection.

GET	{{url}}/api/itsm-integration/connections/{connectionId}/ticketTypes/{ticketType}/tickets/{ticketId}

Request Parameters

The request parameters used in this method are shown in the following table:

Parameter	Description	Data Type	Required
connectionId	ITSM connection id for connecting to ITSM instance	String	Mandatory
ticketType	Type or category of the ticket	String	Mandatory
ticketId	Ticket Id	String	Mandatory

Request Example

curl --location -g --request GET '{{url}}/api/itsm-integration/connections/{connectionId}/ticketTypes/{ticketType}/tickets/{ticketId}' 
--header 'Authorization: TOKEN {{token}}'

Response Example

Status: 200 OK