---
title: "Incident Management"
slug: "incident-management-integration"
updated: 2026-04-16T09:28:21Z
published: 2026-04-29T10:55:16Z
canonical: "docs.britive.com/incident-management-integration"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.britive.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Incident Management

Britive integrates the profile approval process with PagerDuty, enabling the automatic approval of checkout requests if the requesting user is on call at the time of the request, as per the configured escalation policies in PagerDuty. For more information about PagerDuty, see [PagerDuty Services and Integrations](https://support.pagerduty.com/main/docs/services-and-integrations).

Incident Management integration includes the following steps:

1. [Creating an incident management connection on Britive](/v1/docs/configuring-incident-management)
2. [Configuring Advanced Settings](/v1/docs/advanced-settings-1)
3. [My Access](/v1/docs/profile-mgmt-myaccess): Requesting access using the My Access tab
4. [My Requests](/v1/docs/my-approvals): Approving or rejecting the access request