---
title: "Creating a ServiceNow User"
slug: "creating-a-servicenow-user"
updated: 2026-04-16T07:09:01Z
published: 2026-04-29T10:51:57Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.britive.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Creating a ServiceNow User

Before onboarding the ServiceNow application in Britive, you need to create a ServiceNow user with security admin privileges.

Follow the steps to create a ServiceNow user:

1. Log in to ServiceNow with administrator privileges.
2. Create a user with a valid email address and password. For more information, see [Creating a user](https://developer.servicenow.com/dev.do#!/learn/courses/rome/app_store_learnv2_aescreateappfromscratch_rome_create_an_app_from_scratch_with_app_engine_studio/app_store_learnv2_aescreateappfromscratch_rome_secure_apps_and_data/app_store_learnv2_aescreateappfromscratch_rome_users_and_groups).
3. Assign *admin* role to this user. For more information, see [Assigning admin role to a user](https://developer.servicenow.com/dev.do#!/learn/courses/rome/app_store_learnv2_securingapps_rome_securing_applications/app_store_learnv2_securingapps_rome_securing_applications_against_unauthorized_users/app_store_learnv2_securingapps_rome_roles).
4. Elevate the privileges. For more information, see [Elevate the privileges](https://developer.servicenow.com/dev.do#!/learn/courses/rome/app_store_learnv2_aescreateappfromscratch_rome_create_an_app_from_scratch_with_app_engine_studio/app_store_learnv2_aescreateappfromscratch_rome_secure_apps_and_data/app_store_learnv2_aescreateappfromscratch_rome_elevating_privileges).
5. Assign *security_admin* role to the user. For more information, see [Assigning security_admin role to a user](https://developer.servicenow.com/dev.do#!/learn/courses/rome/app_store_learnv2_securingapps_rome_securing_applications/app_store_learnv2_securingapps_rome_securing_applications_against_unauthorized_users/app_store_learnv2_securingapps_rome_roles).
6. Logout from ServiceNow.

Note:

If the ServiceNow instance is configured for ITSM integration to use API key authentication, you must configure the access policy for basic authentication to work. For more information, see [Creating an API Key](https://docs.britive.com/preview/v1/en/b3181544-d8a2-41e8-aa3f-65e200a7ec38/1#create-an-api-key).