---
title: "Creating Incident Management Connection"
slug: "configuring-incident-management"
updated: 2026-04-27T05:37:56Z
published: 2026-04-29T10:55:15Z
canonical: "docs.britive.com/configuring-incident-management"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.britive.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Creating Incident Management Connection

You need to create and configure an incident management connection with Pagerduty in Britive. Britive needs the following Pagerduty parameter for configuration:

- API Token of Pagerduty account

## Creating Incident Management Connection in Britive

1. Log in to Britive.
2. Click on **System admin** -> **Global Settings** -> **Incident Management**.
3. Click **Add Connection** to add a new connection.
4. Enter the following on the Add Connection page:
  1. Enter **Name**.
  2. Enter **Description** (Optional).
  3. Select PagerDuty as the type of connection from the drop-down list.
  4. Enter the API Token of the PagerDuty account.
5. Click **Test Connection**. This tests the instance and credentials by invoking the required APIs.
6. Click **Save**.

## Managing Incident Management Connections

You can manage each connection by editing or deleting it.

1. Log in to Britive.
2. Click on **System admin** -> **Global Settings** -> **Incident Management**.
3. A list of all connections is displayed. You can manage or delete a particular connection.
4. Select the connection and select any of the following actions:
  - **Manage**: You can edit/delete/validate a connection.
  - **Delete**: You can delete a connection. However, you cannot delete a connection if it is used in any of the applications/profiles/policies’ advanced settings. For more information about advanced settings, see [Advanced Settings](/v1/docs/advanced-settings).